Looking for Technology and Support Officer in Egypt
- EducoHire
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Roles And Responsibilities
Support and coordinate the installation of 22 new Instant Network Schools focusing on technical aspect (connectivity, power, hardware upgrade, etc)
- Design and implement a robust support mechanism for existing and future INS centres in-line with Vodafone Foundation Group expectations
- Answer support requests in a timely and reliable manner in-line with a pre-defined procedure
- Report on hardware replacement stock in country to Vodafone Foundation Group
- Support the on-boarding and technical training of INS coaches via face-to-face training and/or online webinars
- Support training of Vodafone Egypt volunteers (face-to-face and/or online webinars) and help set-up a support structure to be able to efficiently respond to the need
- Support the on-boarding and technical training of the MoE designated technical focal point(s)
- Act as the main technical focal point for the MoE
- Attend regular programme management calls
- Complete regular reporting to keep all parties informed of key achievements and challenges
- University degree or equivalent experience in one of the following: ICT/Telecoms/Network Engineering/DevOps
- Minimum 3 years working experience
- Experience in managing and delivering technical support processes
- Demonstrated experience and skills in facilitation and delivering training to others
- Familiarity with Linux server administration (preferably Red Hat family distributions) or a desire to learn
- Familiarity with Docker containers or a willingness to learn
- Understanding of solar power systems and awareness of basic maintenance
- Ability to travel frequently
- Fluency in English and Arabic (spoken and written)
- Egyptian nationality
- Strong knowledge/understanding of educational technology
- Ability to multi-task effectively and balance competing priorities and deadlines
- Excellent teamwork and problem-solving skills
- Solid writing skills
- Strong organizational, interpersonal and communication skills
Please send your application (cv + cover letter) to [email protected] by Saturday 17th August midnight
