وصف الوظيفة


Role Overview:

As a Client Success Manager, your primary responsibility is to ensure our enterprise clients maximize the value of our software. Leveraging your expertise in project management, marketing, and technical proficiency, you will guide clients through onboarding, help them become proficient users, and ensure they fully benefit from the campaigns we launch.

Your role will focus on building strong client relationships, providing exceptional support, and driving satisfaction. By making clients feel supported and valued, you will play a key role in increasing retention, reducing churn, and fostering long-term loyalty. Fluency in English, tech savviness and a client-focused mindset are essential for success in this role.

Responsibilities:

  • Client Onboarding: Facilitate a smooth onboarding process for new enterprise clients, ensuring they are fully equipped to utilize our product effectively.
  • Account Management: Serve as the primary point of contact for enterprise clients, maintaining and enhancing relationships through proactive engagement.
  • Value Optimization: Continuously assess and identify opportunities for clients to derive increased value from our product, leading to enhanced satisfaction and loyalty.
  • Training and Support: Provide comprehensive product training and support to clients, ensuring they are well-versed in utilizing the product to its full potential.
  • Feedback Loop: Act as a conduit for client feedback, channeling insights back to the product development team to inform future enhancements and innovations.
  • Retention and Growth: Implement strategies to retain high-value clients, reduce churn, and identify opportunities for account growth and upselling.
  • Client Satisfaction: Contribute to a high NPS by cultivating and nourishing the client relationship, effectively mitigating concerns and implementing corrective actions when issues arise.


Requirements:

  • Proven +4 years experience in project management, preferably within a SaaS or technology-driven environment or in a marketing agency environment
  • Tech-savvy, with a keen understanding of SaaS products and the ability to quickly adapt to new technologies.
  • Exceptional English communication skills, both written and verbal, capable of engaging and influencing stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to think strategically about client needs and product alignment.
  • Demonstrated ability to manage multiple accounts and projects simultaneously, maintaining attention to detail and organizational excellence.
  • A proactive, client-focused approach, committed to providing exceptional service and support.