وصف الوظيفة
Job Description:
Technical Assistance and Support:
- Provide technical assistance to Retail Network / MB Egypt / Fleets.
- Provide technical help desk support.
- Support in rectification of major faults and problem.
- Monitor the quality of work through random field audits.
Retail Network Audit:
- Prepare List/Audit availability/usage of special tools and equipment.
- Check availability /usage of technical literature and information.
- Observe qualification of technical workshop staff and propose measures for improvement (to Retail Network and MBEg Training).
- Conduct / coordinate mystery customer's audits.
Warranty and Goodwill:
- Assist warranty team through checking technical aspects of warranty and goodwill claims upon their request.
- Plan/Coordinate/ Follow up Recall/Service Measure/Service Letter.
Scrapping Activities:
- Control, follow up, and check the scraping procedures on a regular basis.
- Assist in scrapping of all warranty materials before the final delivery to the scrapping agent.
Technical Reporting:
- Conduct technical report to Mercedes-Benz AG.
- Follow up on sent reports until cases are closed.
- Upon request act as technical expert witness.
MBEg Technical Staff Support and Development:
- Provide guidelines and development plans to retail technical staff.
- Planning/Coordinating Technical information meetings.
- Distributing Technical information.
- Provide technical coaching at Retail Network in coordination with the Training Team.
- PDI Sales & Direct Sales.
Qualifications:
Technical Knowledge:
Bachelor’s Degree in Mechanical and Systems Engineering or any equivalent field is a Must.
Educational Background:
Automotive knowledge, whole sales and retail business operations.
Soft Skills/Individual Competence:
- Excellent communication and interpersonal skills.
- Excellent presentation skills.
- Excellent leadership and managerial skills.
- Excellent problem solving and analytical skills.
Work Experience:
5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.
Language:
Excellent command of both written and spoken English