Field Service Expert

وصف الوظيفة


Job Description:

Technical Assistance and Support:

  • Provide technical assistance to Retail Network / MB Egypt / Fleets.
  • Provide technical help desk support.
  • Support in rectification of major faults and problem.
  • Monitor the quality of work through random field audits.


Retail Network Audit:

  • Prepare List/Audit availability/usage of special tools and equipment.
  • Check availability /usage of technical literature and information.
  • Observe qualification of technical workshop staff and propose measures for improvement (to Retail Network and MBEg Training).
  • Conduct / coordinate mystery customer's audits.


Warranty and Goodwill:

  • Assist warranty team through checking technical aspects of warranty and goodwill claims upon their request.
  • Plan/Coordinate/ Follow up Recall/Service Measure/Service Letter.


Scrapping Activities:

  • Control, follow up, and check the scraping procedures on a regular basis.
  • Assist in scrapping of all warranty materials before the final delivery to the scrapping agent.


Technical Reporting:

  • Conduct technical report to Mercedes-Benz AG.
  • Follow up on sent reports until cases are closed.
  • Upon request act as technical expert witness.


MBEg Technical Staff Support and Development:

  • Provide guidelines and development plans to retail technical staff.
  • Planning/Coordinating Technical information meetings.
  • Distributing Technical information.
  • Provide technical coaching at Retail Network in coordination with the Training Team.
  • PDI Sales & Direct Sales.



Qualifications:

Technical Knowledge:

Bachelor’s Degree in Mechanical and Systems Engineering or any equivalent field is a Must.


Educational Background:

Automotive knowledge, whole sales and retail business operations.


Soft Skills/Individual Competence:

  • Excellent communication and interpersonal skills.
  • Excellent presentation skills.
  • Excellent leadership and managerial skills.
  • Excellent problem solving and analytical skills.


Work Experience:

5-7 Years of Experience in Practical and diagnostic work with at least 2 years of experience in a similar position holding the same responsibilities and tasks.


Language:

Excellent command of both written and spoken English