Specialist, Wellbeing

وصف الوظيفة

Job Title:


Specialist, Wellbeing


Job Description


Specialist, Wellbeing/ Wellness Coordinator/ Wellness Coach


This role deals with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the client.


Role:


This role deals with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.


Strategy:


  • Drive initiatives developed by the site lead
  • Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.
  • Driving Continuous Improvement Initiatives


Employee care:


Individually


  • Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
  • Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
  • Conduct 1:1 counseling sessions to guide and coach the employees.
  • Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
  • Manage critical cases and ensure appropriate escalation procedures are followed
  • Tracking all data and share the insights with Wellness Lead


Group Workshops/Sessions


  • Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
  • Address common observations/issues and share it with Site Lead.
  • Create report on health outcomes of employees


Reporting & Communications:


  • Communicate with the Wellness Site Lead on a regular basis to discuss observations and insights
  • Create all communications to agents
  • Oversee dashboards and reports creation
  • Manag


Job Title:


Senior Sales Representative - German


Job Description


Duties and Responsibilities:


  • Achieve your revenue-based quota by selling/renewing products/services.
  • May have to offer upsell opportunities when applicable.
  • Work within the dedicated territory for clients (with a focus on French - speaking customers).
  • Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value.
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
  • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.
  • The working hours for this role are M/F from 09:00AM - 17:30PM.
  • Work from the comfort of your home (remote position).


Qualifications:


  • Fluency in English and French
  • Experience working in a customer service or sales capacity preferred.
  • Prior success in achievement in individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
  • Prior experience in high volume calling required.
  • Demonstrated aptitude to learn and optimize new technology and data.
  • Advanced problem-solving skills
  • Excellent knowledge of MS Office programs
  • Excellent communication skills (verbal, written)
  • Prior experience working with Microsoft Dynamics, Salesforce or similar CRM required.
  • Proven success in the management of multiple priorities effectively


What we offer:


  • Friendly multicultural and multilingual environment.
  • Mentoring, training, and career development programs.
  • Happiness programs and internal social events.
  • Additional health care package.
  • Benefits and discounts - food vouchers, Multisport card, etc.
  • Birthday Time Off.
  • Volunteer Time Off.
  • Please send us your CV in English.


Only short-listed applicants will be contacted.


All applications will be treated as strictly confidential.


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Location:


EGY Cairo Egypt-Smart Village Building B2110


Language Requirements:


Time Type:


Full time


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