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Job Title:
Specialist, Wellbeing
Job Description
Specialist, Wellbeing/ Wellness Coordinator/ Wellness Coach
This role deals with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the client.
Role:
This role deals with individuals and teams who work in the Content Moderation space on highly sensitive content as well as liaising directly with the internal stakeholders.
Strategy:
- Drive initiatives developed by the site lead
- Evaluate program effectiveness and analyze data and share the insights with Wellness Lead.
- Driving Continuous Improvement Initiatives
Employee care:
Individually
- Conduct needs assessments/ psychometric assessments and share the results with Wellness Lead.
- Monitor health of employees and work with Wellness Lead to build individual wellbeing strategies
- Conduct 1:1 counseling sessions to guide and coach the employees.
- Monitor employee’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary.
- Manage critical cases and ensure appropriate escalation procedures are followed
- Tracking all data and share the insights with Wellness Lead
Group Workshops/Sessions
- Design activity-based, customized workshops based on the particular nature of the work: On how to maintain personal life balance, stress management, anger management, how to overcome depression, therapies, etc.
- Address common observations/issues and share it with Site Lead.
- Create report on health outcomes of employees
Reporting & Communications:
- Communicate with the Wellness Site Lead on a regular basis to discuss observations and insights
- Create all communications to agents
- Oversee dashboards and reports creation
- Manag
Job Title:
Senior Sales Representative - German
Job Description
Duties and Responsibilities:
- Achieve your revenue-based quota by selling/renewing products/services.
- May have to offer upsell opportunities when applicable.
- Work within the dedicated territory for clients (with a focus on French - speaking customers).
- Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value.
- Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience.
- Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.
- The working hours for this role are M/F from 09:00AM - 17:30PM.
- Work from the comfort of your home (remote position).
Qualifications:
- Fluency in English and French
- Experience working in a customer service or sales capacity preferred.
- Prior success in achievement in individual and/or team sales quota/goals
- Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
- Prior experience in high volume calling required.
- Demonstrated aptitude to learn and optimize new technology and data.
- Advanced problem-solving skills
- Excellent knowledge of MS Office programs
- Excellent communication skills (verbal, written)
- Prior experience working with Microsoft Dynamics, Salesforce or similar CRM required.
- Proven success in the management of multiple priorities effectively
What we offer:
- Friendly multicultural and multilingual environment.
- Mentoring, training, and career development programs.
- Happiness programs and internal social events.
- Additional health care package.
- Benefits and discounts - food vouchers, Multisport card, etc.
- Birthday Time Off.
- Volunteer Time Off.
- Please send us your CV in English.
Only short-listed applicants will be contacted.
All applications will be treated as strictly confidential.
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Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time
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