Call Center Team Leader
- Madar
- New Industrial Area, Riyadh Saudi Arabia
- Full-time
وصف الوظيفة
We are looking for an enthusiastic and experienced Call Center Team Leader to enhance customer service excellence and supervise our dedicated team of customer support representatives. In this role, you will not only guarantee superior customer interactions but also oversee inbound campaign calls, transforming them into qualified leads within Madar's CRM. If you are skilled in coaching teams, addressing complex issues, and reaching performance objectives, we invite you to explore this exciting opportunity.<\/p>
متطلبات الوظيفة
Experience:
- Minimum of 3 years of experience in a call center or customer service environment in a leadership or supervisory role.
Language Proficiency:
- Fluent in Arabic with excellent verbal and written communication skills.
- Strong command of English to effectively communicate with diverse teams and stakeholders.
Technical Proficiency:
- Proven ability to utilize call center software and technology for monitoring team performance, tracking call metrics, and generating insightful management reports.
- Experience with HubSpot or Similar CRM is required to add leads and manage leads.
Leadership & Communication Skills:
- Exceptional interpersonal skills with a proven track record of coaching, mentoring, and motivating teams.
- Strong problem-solving and conflict-resolution skills with a customer-first mindset.
Organizational Skills:
- Excellent organizational and time-management abilities to effectively manage multiple priorities in a fast-paced environment.