وصف الوظيفة
- Oversee the management of all community-related requests, ensuring timely resolution in accordance with established SLAs.
- Address and resolve high-priority escalations from stakeholders, and proactively communicate recurring issues to management along with actionable solutions.
- Supervise team performance in handling resident inquiries, concerns, and service requests.
- Conduct routine inspections of communal spaces and ensure compliance with community rules and regulations.
- Collaborate with Facilities Management (FM) and Security teams to ensure alignment with work guidelines and safety protocols.
- Monitor the quality of services provided by vendors and personnel within residential zones.
- Plan and coordinate community events, fostering a strong sense of communication and engagement with residents.
- Prepare and present monthly reports, facilitate resident meetings, and contribute to the development of community services and initiatives.
- Provide ongoing training and coaching to team members, and promote cross-departmental collaboration to ensure smooth operations.
Requirements
- Bachelor’s degree in Business Administration.
- At least 10 years of experience in a reputable real estate development company, with a minimum of 5 years in community management.
- Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
- Customer-oriented mindset with exceptional communication skills.
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