looking for an experienced Call Center Trainer to oversee
- Handle Inbound Calls: Answer incoming calls from customers, providing information and assistance related to our products and services. - Make Outbound Calls: Initiate outbound calls to existing and potential customers to provide information, conduct surveys, and promote products or services. - Customer Support: Respond to customer inquiries, concerns, and complaints in a polite and professional manner, ensuring customer satisfaction. - Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department if necessary. - Data Entry: Accurately record customer interactions and details of inquiries, complaints, or comments in the CRM system. - Follow-up: Conduct follow-up calls to ensure customer satisfaction and to gather feedback on products and services. - Team Collaboration: Work closely with other team members and departments to improve service quality and customer experience. - Adherence to Policies: Follow company policies and procedures, including call handling guidelines and confidentiality requirements.
all inbound and outbound calls efficiently and professionally, especially with high-level international callers and dignitaries. - Monitor team
Key Responsibilities: - Call Management: - Answering inquiries related
highly motivated and experienced Call Centre Supervisor to oversee
years experience in a call center environment. - Minimum 3
looking for an experienced Call Center Team Leader to
Responsible For - Handling inbound calls and emails in a
Job Description Interact with customers over the phone to understand their banking needs. Provide excellent customer service to achieve customer loyalty. Resolve problems over the telephone on the spot. Convert sales opportunities in order to meet financial targets. Clarify and explain procedures and products over the telephone. Capture and report ...
Job Requisition ID: 166057 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 ...
Job Description أهداف الوظيفة الرد على اتصالات المتعاملين الواردة لمركز اتصال هيئة تنمية المجتمع وتوضيح الخدمات والمعلومات وفقاً للاستفسارات أو تحويل المكالمات للموظفين المعنيين في الهيئة بما يتوافق مع أعلى مستويات التميز لتحقيق أعلى مستوى رضا . المسؤوليات والواجبات التشغيلية - تلقي وتسجيل بلاغات طلب الحماية للفئات الأكثر عرضة للضرر ...
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Since 2001, RAYA CX has been delivering integrated business process outsourcing solutions focusing on advanced technology, robust strategies, continuous improvement, ...
Job Requisition ID: 166057 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 ...
Qualifications - Proficiency in Customer Satisfaction, Communication, and Customer Service techniques. - Fluent in English at a B2-C1 level. - Strong Analytical Skills coupled with experience in Account Management. - Exceptional problem-solving skills and decision-making capabilities. - Outstanding interpersonal and communication abilities. - Proven capacity to multitask and effectively prioritize ...
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Additional Information Job Number 24197274 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Position Summary First impressions are everything. ...
RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Since 2001, RAYA CX has been delivering integrated business process outsourcing solutions focusing on advanced technology, robust strategies, continuous improvement, ...
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, ...
Full-time contract in a prestigious semi-government hospital with professional development opportunities and a supportive work environment. Permanent benefits included.
all customer feedback, Receive/make calls/Emails from/to customers (internal/ external),
year of experience in call center or customer service
Email: [email protected], WhatsApp: +971564013922(No calls, you will be contacted
the reporting of appointments, calls made and business leads
a high volume of calls in a fast-paced environment.
Receive and screen incoming calls and visitors, take and