Customer Service Manager - CSU.CXC - Client Experience and Conduct Group

- Serve as the primary contact for all non-trade corporate inquiries, including remittance, cheque clearing, account openings, and more.
- Assist the Team Leader and Customer Service Manager in implementing necessary actions to ensure exceptional customer service for corporate clientele.
- Ensure compliance with the unit's service level agreements (SLAs) while delivering the utmost quality of service to corporate clients.
- Proactively escalate issues to the direct supervisor or team leader for proper evaluation and further escalation as needed.
- Demonstrate the ability to identify root causes clearly and propose effective process enhancements.
- Log all inquiries promptly in the Customer Relationship Management (CRM) system.