Social Media Moderator

Valeo est une entreprise mondiale de haute technologie qui conçoit des solutions révolutionnaires pour réinventer la mobilité. Nous sommes un équipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilité dans le monde entier. Notre vision ? Inventer une mobilité plus verte et plus sûre, grâce à des solutions axées sur la conduite intuitive et la réduction des émissions de CO2. Nous sommes leaders dans nos domaines d'activité et reconnus comme l'une des plus grandes entreprises innovantes au monde.

• We are looking for a social media moderator to triage, assign, escalate and occasionally respond to inbound messages on Valeo's social media via Sprinklr, our CXM platform. The social media moderator will report to the Country Communications Director
• Social media moderation (50%)
• Manage and monitor all Valeo social media platforms including Facebook, Linkedin, and X. This includes inboxes. DMs, tagged posts and responses to outbound publications.
• Triage messages into spam, escalation, crisis and other predefined categories.
• Work with an agency to continue updating and feeding the social media playbook and moderation guide.
• Stay up-to-date with social media trends, best practices and emerging platforms to appropriately adapt our social media strategy.
  

Collaboration with management 50%

• Support other country communications managers across the globe with their country's social media presence.
• Analyze and present social media metrics and insights to optimize campaign performance and improve overall online presence.
• Collaborate closely with Group Social Media Manager to develop and publish compelling and engaging social media content, including photos, videos, and blog posts in both French and English.
• Support the agency with social media moderation on other platforms.
• Proactively identify potential spam and manage them effectively to protect the company’s reputation
• Work with agencies to create content that is serving company objectives.
  
  

Requirements~

• 1-3 years of relevant experience.
• A fluent level proficiency in Arabic ,English and French is a must.
• Previous experience with customer care and CXM platform solutions preferred, but not a must.
• A strong sense of empathy in order to better manage audience requests.
• A sense of judgment regarding what is spam, what requires escalation, and how best to follow up with internal stakeholders regarding queries and requests.
• A desire to learn about our communications strategy, editorial vision and tone of voice as a brand and how this impacts our social media presence.
  
  

Position~

Communications Coordinator

Département~

BG/Country Communications

Schedule~

Temps plein

Employee Status~

CDI

Type de contrat~

Job Posting Date~

2024-01-09

Join Us !

Being part of our team, you will join~

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
  
  

More information on Valeo~ https~//www.valeo.com