· Administrate VoIP applications on an advanced level.
· Investigate and troubleshoot integration and performance issues.
· Assure stable availability for collaboration applications.
· Initiate changes and upgrades according to vendors’ recommendations.
· Assess the impact of changes.
· Prepare Scope-of-Work for changes.
· Monitor and size product licensing.
· Integrate and troubleshoot call recording solutions.
· Troubleshoot Gateways, CUBE, and SIP trunks.
· Prepare RCA for incidents and coordinate with vendors for resolution.
· Open tickets with TAC and provide needed logs.
· Interact immediately in emergencies out of business hours.
· Investigate escalated tickets.
· Handle ticketing queue and meet the team SLA.
Design and implement voice and multimedia solutions for clients.
Perform installation, configuration, and maintenance of voice and multimedia systems.
Provide technical support to clients and troubleshoot issues related to voice and multimedia systems.
Collaborate with cross-functional teams to ensure seamless integration of voice and multimedia systems with other network components.

· Bachelor of communication engineering or computer science required.

· Minimum 5 years experience with Cisco Collaboration products.

· CCNP certified.

· Good SIP knowledge.

· Good troubleshooting and analyzing skills.

· Good communication skills, fluent English.

· Ability to lead colleagues and work in a team.

ملخص الوظيفة

Senior Voice and Multimedia Engineer