Customer Experience Consultant - Cold Chain Logistics

At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions.

We are looking for an enthusiastic “Customer Experience Consultant ” to join ''Customer Experience team' in Cairo and lead our drive for continuous improvement.

We Offer

• We offer an exciting job opportunity to be part of the world’s largest container shipping company.
• A challenging business environment, characterized by high pace.
• The opportunity to contribute to the growth and success of Maersk, the biggest player in the global market.
• You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
• This is a dynamic position, operating in both a domestic and international environment.
• Diverse international career opportunities
• A culture valuing and driving collaboration, personal development and open dialogues
  
  

Key responsibilities:

• Managing large amounts of inbound and outbound calls in a timely manner.
• Identifying Reefers customers’ needs & clarify information.
• Provide product and service information to customers.
• Seize opportunities to upsell products when they arise.
• Ensure feedback from the customer to further improve the customer services.
• Build sustainable relationships and engage customers by taking the extra mile
• Provide customers information packages on products or services.
• Take full responsibility and end-to-end ownership of customer shipments.
• Act as a primary point of contact for customers. and communicate proactively to keep customers informed of any issues.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal stakeholders
• Engage in constructive issue resolution. This includes dealing with escalations and complaints.
• Address root causes and seek continuous improvements.
• Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
• Thinking out of the box and with focus on providing solutions.
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
• Actively work together with colleagues within and beyond functions and locations.
• Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
• Display accountability for customer satisfaction, by owning and, managing customer facing activities.
  
  

We Are Looking For :

• Focus on constant improvements with a flexible mindset
• Efficient, decisive and result oriented individual
• Strong drive to improve the customer experience
• Excellent interpersonal and communication skills
• Energetic, self-motivated and dedicated
• Willingness to be a team player
• Strong planning and organizational skills
• Great command of written and spoken English and Arabic
• Knowledge about Supply Chain Management is a plus
• A least two years of experience
  
  

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: https://www.maersk.com/careers/diversity-equity-and-inclusion.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].