Sr. IT Support Engineer
- Dubizzle MENA
- Cairo, Cairo Governorate, Egypt
- Full-time
وصف الوظيفة
As a Sr IT Support Engineer, you will be responsible for providing enterprise-level assistance to our users. You will diagnose and analyze infrastructure problems and updates. Will be responsible for asset management & maintenance. Security ownership on all levels and create security reports.
● Ensure coordination and management of IT Help Desk and the timely resolution of requests according to SLAs.
● Have a deep understanding of Dubizzle Egypt IT applications and core infrastructure.
● Provide Support for all IT related matters.
● Research and identify solutions to software and hardware issues.
● Diagnose and troubleshoot infrastructure issues.
● Work and provide mentorship to the entry levels in the team.
● Extract security reports and log all vulnerabilities.
● Track computer system issues through to resolution, within agreed time limits.
● Full ownership to Dubizzle assets and track its life cycle and maintenance.
● Use ITSM software, email and chat applications to give users quick answers to simple IT issues.
● Ensure all issues are properly logged and documented.
● Prioritize and manage several open issues at one time.
● Document technical knowledge in the form of notes and manuals.
إمتيازات الوظيفة
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities
#dubizzleegypt
متطلبات الوظيفة
Qualifications: BS degree in Information Technology, Computer Science, Computer Engineering or relevant field Microsoft, Cisco, ITIL or similar certification is a plus.
Experience: +4 years of IT experience in one of the following( computer networks, IT, System Administration).
Knowledge:-
- Good understanding of computer systems, mobile devices and other techproducts.
- Familiarity with remote desktop applications and help desk software (eg. Zoho).
Skills:-
- Excellent communication skills.
- Excellent problem-solving and communication skills.
Traits:-
- Ability to provide step-by-step technical help, both written and verbal.
- Ability to diagnose and troubleshoot basic technical issues Natural helper, enjoys assisting people with computer issues.
- Ability to explain technical matter in simple terms.
