Collections Officer

As Abgad's Collections Officer, your key responsibility contributes directly to collection process, ensuring a consistent, professional and effective customer interaction. Your key success indicator is ensuring all outstanding debts are collected on time.

Key Accountabilities:

• Follow up with customers to collect the payments before due dates via email, calls and visits as necessary and as per company procedure
• Responsible for handling and resolving any problems faced by the customers in the payment (payback) process
• Respond to client calls and inquiries for collection and payment related inquiries
• Checking the client’s payment history for accurate communication in terms of collection, ensuring timely payment
• Ensure that all collection procedures are operating in accordance to policies and procedures of the organization
• Prepare, review and update the lists of outstanding payments according to severity, due dates and schedules
• Dealing with the state authorities in cases of escalations, as required
  
  

To be successful in this role:

• Bachelors degree in a relevant field
• 2 years of experience in the field of collection
• Experience and willingness to conduct field visits/surveys is a must to ensure clients/customers have been reached
• Experience with the banking industry of financial services/consumer finance is a must
• Experience and ability in conducting external/field work and office reports