Customer Service Manager
- Rekrut by Talent 360
- Cairo, Cairo Governorate, Egypt
وصف الوظيفة
Talent 360 is hiring for one of our clients’ Customer service manager:
Job Description:
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service manager.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Working Days : From Sunday to Thursday ( 2 Days Off )
Working Hours : Rotational ( 9 hours including one hour break )
Work location : Fifth Settlement
Benefits:
Social Insurance.
Medical Insurance.
Attractive Salary.
وظائف مشابهة
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