Middle East & Africa - Remote Support Engineer for Molecular Imaging (MI) Products

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Middle East & Africa - Remote Support Engineer for Molecular Imaging (MI) Products, based in Cairo, Egypt.

Our global team: Siemens Healthineers is a leading global medical technology company. 70,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Your Tasks And Responsibilities

• Analyzing technical malfunctions in MI systems mainly in cooperation with clinical customers but also with service technicians.
• Carrying out a qualified preliminary clarification and then preparing an action plan, including a spare part proposal while focusing on a high site visit avoidance and first visit fix rate.
• You will be responsible for monitoring the measures as well as for carrying out adjustments and escalations to CSE-Support or HSC.
• Actively support and drive the company wide "From Onsite to Online" strategy in the MI area, ensuring a high level of customer satisfaction in the process.
• Participate in a global team of experts in which you utilize in virtual meeting rooms, chats, or remote access together with our internal knowledge database to carry out diagnosis independently on the system.
  
  

Your Qualifications And Experience

• A completed training as an electrical or Biomedical system engineer or a comparable professional qualification with extensive experience.
• Bachelor’s degree in electrical or biomedical engineering.
• Minimum 5 years of professional experience as a service technician or installation engineer for PET and SPECT systems
• Healthcare industry and Molecular Imaging Modality’s experience are must.
  
  

Your attributes and skills:

• With your great communication skills, you are a valuable team member and help maintaining a good relationship to our technical engineers and customers.
• You share a global mindset, want to drive change, take part in intercultural development and actively participate in our growing global team of experts.
• As a team player with passion for your work you contribute to our goals.
• With your fluent Arabic& English, you support customers and service technicians at home and abroad, document problems, communicate with your colleagues and participate in trainings.
• You are comfortable with working on several topics in parallel, prioritizing your workload and keeping customer satisfaction firmly in focus at all times.
  
  

Equal Employment Opportunity:

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, and genetic information, and other categories protected by federal, state, or local law.

Diversity & Inclusion:

At Siemens Healthineers, we embrace and encourage different viewpoints, backgrounds, experiences, expertise, and idiosyncrasies. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive.

We are on our way, taking one step at a time, all the time

We believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. That‘s why we are working on diversity and inclusion every day.

GDPR

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.