Account Manager

Envision Employment Solutions is currently looking to hire an Account Manager for one of our partners, a multinational financial services company.

Summary: 

Reporting to the Country Manager, the Account Manager is responsible for providing client management service to the company's customers in the assigned sector/region on a regular basis.

The primary purpose of the Account Manager is to retain existing clients, drive profitability and grow the business within the assigned portfolio of client accounts.

Responsibilities:

• Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.
• Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).
• Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.
• Responsible for the retention of the account.
• Serve as escalation point for account issues.
• Maintain awareness of the company's competition.
• Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).
• Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities
• Maintains ongoing communication with clients.
• Initiates actions to meet clients’ needs (being pro-active).
• Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.
• Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activities
• Shares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.
• Establish effective relationship with all internal company Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.
• Be a trusted partner supporting the relationships with the company's International customers.
• Effectively escalate on customers behalf within the company, and ensure the issue is resolved in a prompt manner.
• Provide input and participate in new product development.
• Conduct progress meetings with relevant accounts.
• Effectively understanding and exploiting new opportunities.
• Managing client stakeholder expectations.
• Client Retention Rate.
• Client Satisfaction Index.
• Successfully transitioning new accounts.
• Perform other duties as requested by the company.