CRM Admin

وصف الوظيفة

System Management:

  • Oversee the day-to-day operations of the CRM system;
  • Ensure CRM data integrity, including data entry, cleansing, and quality control;
  • Manage user accounts, profiles, roles, and permissions;
  • Implement CRM updates, upgrades, and enhancements.

Data Analysis and Reporting:

  • Develop and maintain dashboards, reports, and queries to provide insights into sales and customer data;
  • Analyze CRM data to identify trends, opportunities, and areas for improvement;
  • Coordinate with cross-functional teams and manage project timelines and deliverables.

User Support and Training:

  • Provide support to CRM users, troubleshooting and resolving issues as they arise;
  • Conduct training sessions and create documentation to educate users on CRM functionality and best practices.

Process Improvement:

  • Work with cross-functional teams to identify opportunities to improve CRM processes and workflows;
  • Implement automation and integration with other systems to enhance efficiency.

Compliance and Security:

  • Ensure compliance with data protection regulations and company policies;
  • Maintain system security and implement measures to protect sensitive customer data.

إمتيازات الوظيفة

  • A fast paced, high performing team.
  • Comprehensive Health Insurance
  • Life Insurance
  • Rewards & Recognitions
  • Learning & Development opportunities

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متطلبات الوظيفة

Qualifications:

  • Bachelor’s degree in Business, Information Technology, or a related field.

Experience:

  • Minimum 4 years of experience in similar roles;
  • Proven experience as a CRM Administrator or similar role.

Knowledge:

  • Knowledge of configuring, customizing, and optimizing the CRM software to meet business needs.
  • Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, etc.);
  • Understanding of integrating CRM with other business applications using APIs.

Skills:

  • Strong analytical skills and attention to detail;
  • Excellent communication and interpersonal skills;
  • Skills in data entry, cleaning, migration, and integration.

Traits:

  • Ability to work independently and as part of a team;
  • Meticulous in managing data, configuring the system, and ensuring accuracy in all tasks;
  • Pays close attention to the smallest details to avoid errors and maintain data integrity;
  • Quick to learn and adapt to new technologies and updates in CRM systems.