Cards Operations Officer

· Monitor card operations daily procedures, record and report any failures in card systems for relevant parties to ensure smooth systems’ operations.

· Observe Cards operations systems backups to ensure the safety of customer & bank data.

· Handle all of the Disaster Recovery (DR) activities for Card operations systems to safeguard card systems’ operational continuity.

· Detect & report bottlenecks on card systems to provide the needed technical support and recommend solutions.

· Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.

· Follow up on handling of all related card systems’ interfaces maintenance to provide full system functionality to internal & external customers

· Maintain records of daily data communication transactions, problems remedial actions taken, or installation activities for Cards operations systems to support audit requests and/or future reviews.

· Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems

· Assist in measuring card service availability and recommend improvements to provide the best service to internal & external customers

· Participate in conducting incident reviews for card systems to provide lessons learned & avoid future reoccurrence & enhance existing systems' availability & resilience.