vacancies, including: reception supervisor, call center supervisor, patient relations specialist,
of Experience in the Call center field Preferred Technical And
are seeking a motivated Call Center Agent to join our
Well versed with the call center processes of call hold,
- Act as a professional and qualified representative for the company. - Manage incoming calls for the organization. - Follow up on complex customer inquiries as needed. - Maintain detailed records of all incoming calls and inquiries in the company’s database. - Assess customers’ needs and channel them to the appropriate departments. - Conduct various surveys to gauge customer satisfaction. - Address customer complaints and route them to relevant teams. - Moderate social media interactions. Requirements - Bachelor degree in any field. - 1-2 years of experience in a call center or customer support. - Strong phone and verbal communication skills - Very good written and spoken English - Active listening and patience - Familiarity with CRM systems and practices - Customer oriented
of 1 years in Call Center experience, preferably in a
of Experience in the Call center field Preferred Technical And
of customer service principles, call center operations, and customer experience
monthly analysis report about Call center activities - Provide an advisory
sales, customer success, logistics, call center, technology, product, and design
related to VoIP and call center systems. - Troubleshoot and resolve
financial services, banking and/or call centers industry. - Good knowledge of
the performance of the call center team through continuous training
received from branch networks, call Centers and/or other banks by
received from branch networks, call Centers and/or other banks by
software issues. - Familiarity with call center telephone and ticket management
implement preventive actions/solutions. - Audit call center calls, create breakages and
Qualifications - Min. 1 year call center / customer service experience preferably
Qualifications - Min. 1 year call center / customer service experience preferably
Minimum one year of Call Center experience or two years
Previous experience in a call center Location: EGY Cairo - Samco
related to VoIP and call center systems. - Troubleshoot and resolve
customer service, telesales, or call centers preferred. - Confident, persuasive, and
achieved; Work together with Call Center Staff via PDA to
outbound calls at a call center facility. Work is performed