Senior CRM Specialist

About the Company

Welcome to the world of Mrsool! 🌍✨Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store. 🌟📲

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. 🌐📦 This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. 🚗🛵

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. 🤗🎁 We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button. 💪💫

Responsibilities

• Develop and execute comprehensive CRM strategies aligned with organizational goals and objectives.
• Oversee the implementation, customization, and maintenance of CRM systems.
• Lead and mentor a team of CRM specialists providing guidance and support in their daily activities.
• Report on CRM performance and suggest tactics for continuous improvement.
• Ensure data accuracy, integrity, and security within the CRM platform.
• Collaborate with various departments, including marketing, product, and customer service to ensure CRM strategies are aligned with overall business objectives.
• Effectively communicate CRM strategies, initiatives, and results to key stakeholders including senior management.
• Support relationship-building efforts by enabling organizations to track and manage interactions with customers, ensuring a consistent and personalized experience. This includes managing customer communications, tracking customer performance, and identifying opportunities for retention, order frequency, cross-selling, or upselling.